Privacy Policy
Privacy Policy
Effective Date: 20-05-2023
At L10 Electronics India Pvt Ltd ("L10," "we," "our," or "us"), we highly value the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website, online shopping platform, and related services (collectively referred to as the "Services").
Information CollectionWe collect certain information from you when you use our Services. The types of information we may collect include:
1.1 Personal Information: When you create an account, place an order, or engage in certain activities on our website, we may collect personal information such as your name, address, email address, telephone number, and payment details. We use this information solely to fulfill your orders, provide customer support, and enhance your overall shopping experience.
1.2 Usage Information: We may collect non-personal information about your interactions with our Services, such as your IP address, browser type, device information, and website usage patterns. This information helps us improve our Services, understand user preferences, and enhance our marketing efforts.
1.3 Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device. They help us personalize your experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.
Information UseWe use the information we collect for the following purposes:
2.1 Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping, delivery, and payment processing.
2.2 Customer Support: We may use your information to respond to your inquiries, provide assistance, and address any concerns you may have.
2.3 Personalization: We may use your information to personalize your shopping experience, recommend products or services that may interest you, and display targeted advertisements.
2.4 Communication: We may send you promotional emails, newsletters, and updates about our products, offerings, and promotions. You have the option to opt-out of receiving such communications.
2.5 Analytics and Improvements: We analyze usage patterns and website performance to improve our Services, optimize content, and enhance user experience.
Information SharingWe may share your information with third parties in the following circumstances:
3.1 Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as shipping, payment processing, and data analysis. These service providers have access to your personal information only to the extent necessary to perform their services and are obligated to maintain its confidentiality.
3.2 Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity or parties involved in the transaction.
Data SecurityWe employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use encryption technology, firewalls, and secure socket layer (SSL) protocol to safeguard your personal information during transmission.
Your Choices and Rights5.1 Account Settings: You can review and update your account information by logging into your account on our website. You may also delete your account by contacting us.
5.2 Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in the emails or contacting us directly.
5.3 Cookie Preferences: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.
5.4 Data Access and Deletion: Subject to applicable laws, you have the right to request access to the personal information we hold about you and request its deletion.
Children's Privacy6.1 Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have it removed.
Changes to this Privacy Policy7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.
Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us at:
L10 Electronics India Pvt Ltd
Office No. C-6, First Floor, SSR Tower IT Park, Plot No. P -7, Kharadi Knowledge Park, MIDC, Kharadi, Pune – 411 014
We will make our best efforts to address your inquiries and resolve any issues in a timely manner.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
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