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Frequently Asked Questions
Q: Do I Need To Have An Account To Order?
No, you can place an order as a guest. However, having an account offers perks such as a quick checkout process, easy access to order status and history, and updates on new releases and special promotions.
Q: How Do I Register?
Click the account icon in the top navigation bar, fill in your email address and password, then click the “Register” button.
Q: When Can I Expect My Order?
Orders are typically processed within 1 business day. For local delivery in India, it takes about 2 to 7 business days (remote areas may require longer delivery times).
Q: How To Track My Order After Shipping?
Contact our customer service, and we will provide you with the exact shipping information.
Q: Where Will My Order Be Shipped From?
L10 has warehouses in Pune, Maharashtra.
Q: How To Cancel Or Change Shipping Address After Placing Orders?
Contact us within 2 hours to cancel or modify orders before shipping. Once shipped, orders cannot be canceled or modified.
Q: What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, RuPay, UPI, Amazon Pay, GPay, BharatPe, PhonePe, PayPal, Airtel Money, Freecharge, Ola Money, Paytm, and MobiKwik.
Q: What Should I Do If I Have After-Sale Issues?
Contact us through messages, emails at Care@L10World.com, or call our customer service at 8411881010
Q: Is It Safe To Shop On L10?
Yes. All personal and credit card information provided is stored confidentially.
Q: If I Forgot My Password, What Should I Do?
Click “lost your password,” enter your username or email address, and click “reset password.” Follow the emailed link to create a new password.
Q: Do I Have To Pay The Shipping Fee?
Free local delivery is available for orders above Rs.500 within India.
Q: How To Use A Coupon Code?
Enter your coupon code as instructed at the bottom of the checkout page and click the button to apply it.
Q: Can I Modify My Order After Placing It?
Unfortunately, once an order is placed, modifications cannot be made. Please review your order carefully before confirming.
Q: What Is Your Return Policy?
Our return policy allows for returns within 7 days of receiving the product for Manufacturing Defects. Please refer to our Return Policy for detailed information.
Q: Are International Shipments Available?
Currently, we only offer local delivery within India. We are exploring options for international shipping and will update our customers once it becomes available.
Q: How Do I Check the Warranty on My Product?
You can find information regarding the warranty for your product in the product description or packaging. For specific inquiries, reach out to our customer service.
Q: What To Do If I Receive a Damaged Product?
In the rare event of receiving a damaged product, contact our customer service immediately. Provide photos of the damaged item and packaging for prompt assistance.
Q: Can I Change My Shipping Method After Placing an Order?
Unfortunately, the shipping method cannot be changed once the order is confirmed. Please choose your preferred method during the checkout process.
Q: How Do I Subscribe to Newsletters and Updates?
You can subscribe to newsletters and updates during the registration process or by adjusting your preferences in your account settings.
Q: Do You Offer Gift Cards?
Yes, we offer electronic gift cards. You can find them in the "Gift Cards" section of our website.
Q: How Do I Contact Technical Support?
For technical support related to our products, please reach out to our technical support team at Care@L10World.com.
Q: What Security Measures Are in Place for Online Transactions?
We employ advanced encryption and security protocols to ensure the confidentiality of your personal and financial information during online transactions.
Q: Can I Place Bulk or Wholesale Orders?
Yes, we offer bulk and wholesale options. For inquiries regarding bulk purchases, please contact our sales team at Care@L10World.com
Q: How Do I Opt-Out of Marketing Communications?
You can easily manage your communication preferences in your account settings or use the unsubscribe link provided in our marketing emails.
